lcfinc web store FAQ section

How long does it take before I receive an order? We process and ship your order within 24-48 hours of receipt and ship via UPS. The actual shipping time for delivery depends upon where your order is being shipped. Estimated time for delivery is 7-10 business days. What is the yellow cost list for in my member package? The Yellow Cost list is your wholesale cost for the items. How do I know what the best selling items are? As a general rule, your mail order catalogs have the top selling items in your product line. You also have the flexibility of offering a discount to your customers by marking the price down under the suggested retail value which will enable you to sell items more quickly and still have a high profit margin. Explain the $2.50 service charge? A $2.50 service charge is applied for orders under $25.00. The service charge is to help defray the cost of packing and shipping small orders. How much will my shipping costs be? The cost for shipping is approximently 15% of the total amount of the order for shipping. Example: if your order total is $50 your shipping would be $7.50. Outside Continental US - Ship to Location: Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico have to go Air Mail, so the shipping charge is higher. They can not be shipped UPS Ground. How are drop ship orders handled? Enter your customers name and address on the order form and we will ship the package directly to your customer for you. How should I handle freight charges for my customers? You may want to charge 15% of the total order for shipping charges, then credit or debit the customers bill for the difference. Or you can charge flat fees to your customers such as: Orders up to $10 shipping: $3.98, Orders from $10.01 to $15.00 shipping: $4.98, Orders from $15.01 to $25 shipping: $5.98 etc. Its up to you how you want to charge shipping to your customers. Which order form do I use to place an order? Your membership package has (2) order form types. The white order form is the form you would mail or fax us which as a drop shipping section. The smaller carbon order form is for your customers to send you. Do you send C.O.D orders? We do not send any orders C.O.D I want to order more catalogs and other supply items. How do I do this? You can order them online just like you would order products, but type in the item number for the catalogs. For a list of available catalogs and item numbers, click on the bullentin board in the members area. I want to order the World of Products catalog, but in the confidential price list item number 70100 is repeated 6 times (70100-1, 70100-2, 70100-3, etc.) What do I order? Each of these represents "quantity breaks" of the same item. The price per item decreases with every quantity break. If you order 70100-1 your may order any quantity between 1 and 23 at $4.20 ea. If you want to order 24, you would order 70100-2. How do I get my membership refunded after I have accumulated the specified amount in merchandise purchases? Simply mail or fax your membership deposit return form along with a record of purchases (invoice numbers). The amount does not include freight or catalogs and supply purchases. Upon confirmation, you will receive a credit of your membership fee towards future purchases. What about taxes? All tax question should be refereed to you State Tax Board, due to varying laws state to state. Do I need a business licenses? All questions pertaining to business licenses and permits should be referred to your local City Hall due to varying laws state to state. 1) All items in our catalogs are fully guaranteed from any defects. Products found to be defective within 30 days will be replaced with an identical item. 2) We sell only to our distributors. We do not sell to the general public or consumers. We are direct to business distributors. 3) For items that were ordered but are discontinued or out of stock, you will not be billed for the items. If an order can be partially filled, it will be shipped out to you, and we will notify you of any out of stock items and the re-stock date. 4) Orders can be placed via the Internet by submitting the on-line order form. You can also mail your order using the order form to L.C.F. Incorporated, 701 west 4th street, Erie, PA 16507 By phone at 1-814-434-4432. When ordering, please indicate the catalog number, quantity and item description. 5) If the total amount of the order is under $25 there is a $2.50 service fee. Items are shipped out of the warehouse within 24-48 hours of the order being placed. Allow 7-10 business days for delivery. 6) We accept checks, money orders, Visa, MasterCard, American Express and Discover credit cards. When ordering merchandise by check, allow 5 days for the check to clear. 7) Merchandise that is returned to us for any reason other than for replacement is subject to a 20% restocking fee. Supply items such as catalogs, flyer/brochures, order forms, price lists, software CD's are non returnable. 8) We ship via UPS 7 day ground. Because we will not know the actual shipping cost until the package is weighed and shipped, there is a 15% deposit (minimum $5) towards the shipping. We will credit or bill you for any difference between 15% and the actual postage amount. Air mail is 35% of the total order. 9) For drop ship orders, put your customers name and address on the order form and we will ship the order directly to your customer for you. 10) Any items that are being shipped to a different address need to be submitted as separate orders. 11) For your credit card and website setup please contact customer service at 1-814-434-4432. Email any questions to [email protected]